| Q1: | How to set up and commence using the Indigo Viewer diagnostic software? |
| A1: | Click on the following link to view the Indigo Viewer Quick Set Up guide. |
| Q2: | No image appears on computer screen? |
| A2: | 1. Ensure that the handset is connected to the computer. |
| Q3: | Image is black in the Image Capture window. |
| A3: | 1. Place the lens against the hair/ skin. 2. Adjust the light intensity dial on the scope. |
| Q4: | Image is white on the Image Capture window. |
| A4: | 1. Ensure that the handset is properly connected to the computer. 2. Ensure that all drivers and software have been correctly installed. |
| Q5: | The image is fuzzy or blurry during operation. |
| A5: | This is part of the normal warm up process after the device is switched on for the first time. The problem will be corrected after a short period of time. |
| Q6: | The saved image has stains or markings on it. |
| A6: | 1. Ensure that the monitor/screen is clean. 2. Ensure that the lens is clean and free of dust. 3. Contact the manufacturer if the above suggestions fail to solve the problem. |
| Q7: | Capture image disappears a few seconds after it is taken. |
| A7: | Logon as a user and not as “Admin”. |
| Q8: | Why do the LED lights will go out automatically while capturing images? |
| A8: | Under Windows 7, the Power Saving function will turn off the LED lights automatically. Adjust the system setting by the following steps: Start - Control Panel - System and Security - Power Options - Select a Power Plan. Click the "Show Additional Plans" drop down arrow, and then choose the "High Performance" plan. |
| Q9: | Which operating systems are supported? |
| A9: | The ST0310 and ST0510 series of scopes are supported on all Microsoft operating systems. ST2106 and ST6300 series of scopes are not supported on Windows 7. The new Indigo Viewer software can operate on all Microsoft operating systems. |
| Q10: | My icons are disabled and there is no user name shown on the left-hand side of the screen; what's wrong? |
| A10: | Exit the current view, and enter the Admin screen. Check to confirm that name used to login with is listed as a registered user. |
